Returns & Refunds
Changed your mind or something isn't right? No problem — we accept returns within 30 days of delivery.
How to return an item
- Contact us first. Email info@optimaxauto.com or call +1 (858) 397-2324 with your order number. We'll send you return instructions and a reference number — please don't ship anything back without one.
- Pack it securely. Items must be new, uninstalled and unused, with all hardware, accessories, manuals and the original packaging. Please ship box-in-box; don't put the label on the retail box.
- Get your refund. Once we receive and inspect the return, your refund goes back to the original payment method. Bank posting times may vary.
Good to know
- Wrong, damaged or defective item? Contact us within 48 hours of delivery with photos of the box, label and product — we'll cover return shipping and make it right with a replacement or full refund.
- Changed your mind / ordered the wrong fitment? You cover return shipping, and a restocking fee of up to 15% may apply.
- Not returnable: installed or used parts, electrical components, custom orders, fluids and chemicals.
- Fitment tip: double-check your year / model / trim / roof configuration before installing — and if you're not sure, ask us before you buy. We're happy to confirm fitment.
Full details are in our Refund Policy.