Refund policy

Return & Refund Policy

Effective Date: October 29, 2025

Contact
Email: info@optimaxauto.com · Phone: (858) 397-2324 (Intl: +1 858-397-2324)
Return Address: Optimax Auto Parts LLC, 7909 Silverton Ave, Ste 206, San Diego, CA 92126, USA

1) Return Window

  • Returns are accepted within 30 days of delivery (delivery date on the carrier’s scan).

2) Condition Requirements

  • Items must be new, uninstalled, and unused, with all hardware, accessories, manuals, and original packaging.
  • Packaging must be reasonably protected (box-in-box where appropriate). Do not ship loose retail boxes.

3) Non-Returnable Items

  • Installed/used parts; electrical/electronic components; custom/special orders; fluids/chemicals; items explicitly marked non-returnable (subject to consumer law).

4) How to Start a Return

Email or call us before shipping anything back. We will provide return instructions and a reference. Include clear photos if the item is damaged/defective or if we shipped the wrong item.

5) Return Shipping & Restocking

  • If the return is due to our error (wrong item, DOA/confirmed defect), we cover reasonable return shipping.
  • Buyer’s remorse/fitment choice errors: customer pays return shipping.
  • Restocking up to 15% may apply when the return is not due to our error or a verified defect.

6) Inspection & Refunds

  • Refunds are issued to the original payment method after inspection.
  • Deductions may apply for missing parts, damage, installation marks, or non-resalable packaging.
  • Original outbound shipping (if any) is non-refundable unless the return is due to our error.
  • Processing typically occurs promptly after receipt; bank posting times may vary.

7) Exchanges

  • Handled as a return + new order unless we confirm a direct replacement (e.g., wrong color/size variant).

8) Damaged or Defective on Arrival

  • Keep the packaging. Contact us within 48 hours with photos of the box, shipping label, and product. We’ll assist with a replacement or resolution.

9) Fitment Responsibility

  • Verify year / model / trim / roof configuration and relevant options before installation. Professional installation is recommended.

10) Warranty Assistance

  • If a manufacturer warranty applies, we’ll assist in good faith with claim steps per the manufacturer’s terms.