Shipping policy

Shipping Policy

Effective Date: October 29, 2025

Contact
Email: info@optimaxauto.com · Phone: (858) 397-2324 (Intl: +1 858-397-2324)
Ship-From/Support: 7909 Silverton Ave, Ste 206, San Diego, CA 92126, USA

1) Service Area & Methods

  • Ground shipping to the contiguous 48 U.S. states.
  • AK/HI/PR/Guam/VI and international: contact us by email/phone for a quote.
  • We select carrier/service unless otherwise agreed.

2) Processing Times

  • Orders placed on business days typically process promptly; weekends/holidays process the next business day.
  • Carrier pickup times and cutoffs may affect same-day dispatch.

3) Tracking & Delivery

  • Tracking details are provided when available.
  • Delivery timeframes are estimates and may vary due to weather, peak seasons, or carrier constraints.
  • Signature may be required at our discretion for high-value shipments.

4) Address Accuracy & Changes

  • Ensure your shipping address is complete and accurate (unit/apt/suite).
  • Address changes after dispatch are not guaranteed and may incur carrier fees.

5) PO Boxes, APO/FPO

  • Street addresses are recommended for most items. Some bulky/heavy items cannot ship to PO Boxes or APO/FPO.

6) Risk of Loss & Title

  • Title and risk of loss pass to you when the package is handed to the carrier (unless applicable law requires otherwise).

7) LTL Freight (Large/Heavy Items)

  • Residential, liftgate, and appointment services may incur extra charges.
  • Inspect before signing: note visible damage/shortage on the delivery receipt and take photos. Refuse only if severely damaged, then contact us.

8) Undeliverable/Refused Shipments

  • If a shipment is returned as undeliverable or refused without damage, actual shipping and redelivery/return fees may be deducted from any refund.

9) Damaged, Missing, or Lost Packages

  • Report within 48 hours of delivery scan (or expected delivery for lost packages). Include photos of outer box, label, and product. We’ll assist with a claim and resolution.

10) Shipping Restrictions

  • Certain items may be restricted by hazmat, size/weight, or local regulations. We will contact you if an order cannot ship as placed.