Shipping policy

Shipping Policy

Effective date: October 10, 2026

All orders ship from our warehouse in San Diego, California. Questions? Email info@optimaxauto.com or call (858) 397-2324.

1) Shipping options in the contiguous U.S. (48 states and Washington, D.C.)

  • UPS Ground: FREE on orders of $50 or more (order subtotal after discounts, before taxes). Most orders arrive 1–5 business days after they ship; checkout shows your estimated delivery date.
  • Standard Shipping: $4.99 flat on orders under $50. Ships by USPS or UPS and usually arrives 2–5 business days after it ships. You can also choose UPS Ground on these orders at the rate shown at checkout.
  • 2-Day Express: $39.99. Scheduled to arrive 2 business days after your order ships.
  • Next Day Air: $99.99. Scheduled to arrive the next business day after your order ships; a few remote areas take 2 business days.

2) Order cutoff and delivery times

  • Orders placed by 2:00 PM Pacific Time Monday through Friday, or by 1:00 PM Pacific Time on Saturday, ship the same day, including 2-Day Express and Next Day Air orders. Later orders, and orders placed on Sunday or on a day we're closed, ship on our next shipping day.
  • We're closed on New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day (observed), Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day and New Year's Eve. Upcoming closed dates: November 26, December 24, December 25 and December 31, 2026; January 1, January 18, May 31, July 5, September 6, November 25, December 24, December 25 and December 31, 2027.
  • Post offices are closed on Columbus Day, Veterans Day, Presidents' Day and Juneteenth, so orders that ship by USPS (to Alaska, Hawaii, U.S. territories and PO Boxes, and some oversize items) ship on our next shipping day.
  • Delivery times are counted in business days (Monday through Friday, excluding the days we're closed), starting the day after your order ships. Orders that ship on Saturday are counted from Monday; for example, a Next Day Air order that ships on Saturday is scheduled to arrive on Tuesday. Weather and carrier delays can affect delivery.
  • If we can't ship your order on time, we'll email you a new ship date. If you'd rather not wait, reply to cancel and we'll refund you in full within one week.

3) Alaska, Hawaii, Puerto Rico and U.S. territories

  • Most items ship to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands via USPS for a flat $19.99 per order. Free shipping and expedited options aren't available to these destinations, and delivery usually takes 2–5 weeks.
  • For Guam, American Samoa and the Northern Mariana Islands, email info@optimaxauto.com for a shipping quote.
  • At checkout, choose United States as the country, then your state or territory.
  • Oversize items can't be ordered online for these destinations (see section 4).

4) Oversize items

  • Spoilers, wheel covers, and performance exhaust and intake parts ship free by ground within the contiguous U.S. (Free Standard Shipping at checkout) and usually arrive 2–5 business days after they ship. Expedited shipping isn't available for them.
  • An order that includes an oversize item ships entirely by ground, and expedited options won't appear at checkout. Order other items separately if you need them faster.
  • For delivery to Alaska, Hawaii or U.S. territories, email info@optimaxauto.com for a shipping quote.

5) International

  • Online checkout is available for U.S. addresses only. For other countries, email info@optimaxauto.com for a shipping quote. The recipient pays import duties, taxes and brokerage fees.

6) PO Boxes and military addresses

  • UPS doesn't deliver to PO Boxes. If your address is a PO Box, we'll ship by USPS at no extra cost (delivery may take longer), or contact you for a street address if your item can't ship by USPS.
  • 2-Day Express and Next Day Air can't be delivered to PO Boxes. If you choose one for a PO Box, we'll contact you for a street address before your order ships.
  • We can't currently ship to APO/FPO/DPO addresses or to the Federated States of Micronesia, the Marshall Islands or Palau.

7) Carriers and services

  • Most orders ship via UPS. We may use another major carrier or service, such as USPS, when it helps your order arrive safely and on time, at no extra cost to you. If you paid for 2-Day Express or Next Day Air, we'll only use a service scheduled to arrive as fast or faster.

8) Local pickup

  • Choose Pickup at checkout to collect your order free at our warehouse: 7909 Silverton Ave, Ste 206, San Diego, CA 92126. We'll email you when it's ready, usually within 24 hours. Please wait for that email before coming in.

9) Tracking, addresses and damage

  • We email your tracking number when your order ships. High-value shipments may require a signature.
  • Please double-check your address, including apartment or suite numbers. We can't always change an address after an order ships, and carriers may charge for changes.
  • Report damaged, missing or lost packages within 48 hours of the delivery scan (or of the expected delivery date, for a lost package) with photos of the outer box, shipping label and product. We'll assist with the claim and a resolution.

10) Undeliverable packages, restrictions and risk of loss

  • If a package is returned to us as undeliverable or refused, the actual shipping and return fees may be deducted from your refund.
  • Some items may be restricted by hazmat rules, size or weight limits, or local regulations. We'll contact you if an order can't ship as placed.
  • Title and risk of loss pass to you when the package is handed to the carrier, unless applicable law requires otherwise.